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1. General Requirements
- Desia will communicate, implement, monitor and promote compliance with the Code of Conduct or similar requirements to their employees and business partners.
2. Working Conditions
2.1. Non-discrimination, Equal Opportunities and Participation
- Desia will not discriminate on the basis of gender, gender identity, race, ethnicity, religion, age, marital or parental status, disability, political opinion, trade unionism, social background, retirement status or other personal characteristics protected by the current and applicable law, unless it poses a risk to our employees, customers and partners.
- We value different opinions and perspectives, listen to a variety of viewpoints and encourage employees to contribute to team decisions and company policy. We believe that this diversity fosters creativity and innovation.
2.2. Professional Development
- We seek innovative solutions to make our business processes more efficient. We increase our efficiency by integrating technological developments into our business as much as possible.
- We take an active role in promoting innovative ideas and solutions within the company.
- We follow legal changes and new regulations as much as possible and work to harmonize our business processes with these updates.
- We take a supportive and encouraging role to increase the motivation of team members. We recognize and appreciate the value of each individual's contribution.
3. Professionalism
- We provide accurate information in all our communications and interactions and avoid providing misleading information.
- We share the data that we ensure the accuracy and integrity of our business processes with our customers and stakeholders.
- We protect the confidentiality of customer information and avoid sharing this information with unauthorized persons. We comply with the company policies and legal regulations determined in this regard.
- In the event of a breach of our code of ethics, we protect the confidentiality, if possible, of those who report to us and ensure that there is no retaliation.
- Regular trainings and information are provided for the development of employees.
- Respect, courtesy and compliance with ethical rules are essential in our behavior. We display a respectful and courteous attitude in our interactions with our colleagues, customers and other stakeholders.
4. Customer Orientation
4.1. Prioritization of Customer Needs:
- We prioritize the needs and goals of our customers. We are in constant communication in order to understand their expectations and offer solutions in line with these expectations.
- We adopt a proactive approach to ensure customer satisfaction and support them in achieving their business goals.
- We continuously evaluate customer feedback and improve our business processes in line with this feedback. We strive to improve the experience and satisfaction of our customers.
- We always demonstrate a reliable and transparent attitude towards our customers. We prioritize honesty and openness in our business processes.
- We keep our customers informed and communicate with them regularly at every stage of projects. This helps to ensure mutua trust.
4.2. Timely and Effective Solutions
- We design our business processes to respond quickly and effectively to the needs of our employees and customers.
- We aim to establish long-term and sustainable business relationships with our employees, customers and business partners. We see their success as our own success and strive for a long-term relationship.
- We develop strategies to continuously strengthen and improve our relationships with our employees, business partners and customers.
